I have a bitter experience with IRCTC-air. I had booked a ticket vide PNR NO. B6WN8L from Delhi to Bagdogra on 12/5/2010 for GOAIR flight. Later, I cancelled this ticket on 14/5/2010.
1. since then I am still waiting for refund. Despite my several reminder to the customer service cell, I have not received any positive response so far. because address of top official of IRCTC-air has not been mentioned anywhere in website for contact or clarification, I am unable to do much in this regard. customer service cell have lack of knowledge on the relevent products.
2. IRCTC-air toll free no.1800 3000 9900 is very irractic. when you want to connect customer service cell, the lines will be disconnected automatically during conversation.
3. IRCTC-air claims 10% cash back and cash back amount will be refunded next day. it is absolutely wrong. first, booking through IRCTC is 10-12% more expensive than booking through directly airlines’ website. This excess amount, is refunded by IRCTC as a cash back offer. I had booked the abovesaid ticket on Rs 5949.12 through IRCTC and on the same flight/same day the actual price on GOAIR flight was Rs 5427.00 only. Can you calculate how much amount, I got as a cash back offer. second, cash back amount will be refunded in your account after 7-8 working days and if you have cancelled your ticket, then there is not a fixed date. I am still waiting for refund more than 40 days.
IRCTC-AIR official look into the matter ?
2:01 PM, June 25, 2010
IRCTC Air bookings offer 10% instant cashback on FULL fare!
IRCTC Offers inaugural Instant cashback of 10% on all Airlines except Jet Airways and JetLite.
The cash back amount would be refunded the next day. The cashback would be credited to the same account that was used to make the booking. In case of cancellation of flight the cash back amount would be deducted from the cancellation amount
The cashback Amount is limited to Rs.500 Per Segment / Per Passenger
- Multiple secure Payment options.
- Dedicated Customer Care
- Attractive Deals
- All Domestic Carriers
- All Air Segment Covered
- Best Prices
24x7 Toll Free 1800 3000 9900
Illustration of the 10% cash back. You saved Rs.500
Before flying , check the url http://air.irctc.co.in/pgflightstatus.aspx to know the flight status/time table for airlines from Indian cities...
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