Please follow the steps below to troubleshoot your hard drive before returning:
1) Right-click on My Computer / Computer icon.
2) Click on Manage
3) Click on Device Manager
4) Double-click on Disk Drives. Are you able to see your hard drive under Disk Drives?
5) If yes, double-click on Universal Serial Bus control. Do you see any yellow symbol?
6) On the left panel, click on Storage.
7) Click on Disk Management. Is the hard drive listed there?
If the hard drive is not detected in Device Manager and Disk Management, please try to connect this hard drive to the back of the CPU of a desktop computer using different cable(s) and repeat the steps above.
Run Seagate Diagnostic tool, Seatools to determine the health of the hard drive
If the hard drive does not get detected, you may want to return the hard drive to us for a replacement. Check warranty info here
Seagate offers data recovery for all Seagate products. For more information about our new data recovery service please visit our website:
However, you could choose to perform data recovery for your drive at a 3rd Party Certified Data Recovery service centre near your local area. You will need to provide us with a formal letter from that company stating that the drive has been opened for data recovering purpose and to indicate clearly the serial number of the drive. An authorized signature is required, too.
The letter from the Data Recovery service centre must be attached when you send your drive to us for replacement in order not to have the warranty voided.
Data Recovery cost will be borne by the end user.
WARRANTY/RETURNS for Seagate Hard Disk in India
As this is a hard drive that was not purchased from an Authorized Distributor in India, approval is required before you can replace it in India
Please log on to this website to create a Customer ID and reply us with the following information to assist us in approving the warranty return for your hard drive.
City to return drive:
Note: For Mumbai, please specify if you would return drive to
ChakalaMumbai or Mumbai Central West
Should you require further clarification, please do not hesitate to contact Seagate India Customer Care.
Barracuda, BlackArmor, Constellation ES, GoFlex, Momentus, Savvio are popular Seagate hard disks.